A sociotechnical systems model used by John Brown University is described that is useful for analyzing the complexities of change in an organization and for describing the many elements involved in change. (Author/MLW)

The process that Kenyon College (Ohio) used in researching development of a campus-wide information system (CWIS) is outlined, and the most important issues to be considered in launching a successful CWIS are identified, including resources, needs, ownership, access, personnel, content, policy, design, staffing, marketing, and ongoing development.…

A description of Hamilton College's campus computing environment looks at the planning and management of information technology, computing services, the telephone network, faculty and student computing, and computer applications in the library. (MSE)

Planning for a computer use "help desk" at Kenyon College (Ohio) was constrained by very limited resources. However, careful and thorough planning resulted in a low-budget, homegrown, but highly effective facility. Staffing, training, staff communication, and marketing the service were essential elements in its success. (MSE)