This article explores the thesis that colleges and universities can leverage desktop computing power to address campus administration needs. It describes a study of administrative computing needs at the University of Chicago; identifies roadblocks to effective use of desktop computing, such as inadequate computing knowledge; and gives…

This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…