Quality assurance is defined and some of the tools of the quality assurance analyst and how they are being used at the Division of Administrative Programming Services at Clemson University are described. Customer involvement and training of the data processing staff to ensure quality products are discussed. (Author/MLW)

The ability of operating departments of an institution to mechanically gather, summarize, and report "local" data is discussed. Problems are outlined that arise when departments have the ability to produce data and do so with rigorous quality control by the institution's central information management organization. (MLW)