Brigham Young University (Utah) has addressed the need for maintenance and support of distributed computing systems on campus by implementing a program patterned after a national business franchise, providing the support and training of a centralized administration but allowing each unit to operate much as an independent small business.…

In moving Syracuse University (New York) administrative computing applications from mainframe to a client/server environment, challenges have come not from technological transition but from changes in the ways both information systems are organized and clients work. Cultural initiatives were necessary, including organizational restructuring,…