Distributed Data Processing, linking a central processing unit to remote computer sites, allows end users more control over their own destiny. Schools have distributed hardware and software but not talent. The primary goal of these staff experts should be to educate users as fully as they can. (MLW)

Suggests a methodology, enterprise process engineering, for rethinking business processes and applying them to higher education, either across the institution or at the department level. Nine steps for ensuring a successful effort are presented, followed by a discussion of critical success factors and the benefits of this method. (Author/MSE)

Management of information technology at Dallas County Community College District is centralized. Information technology organization and planning, integrated data network, computer services, end user services, and educational technology are discussed. (MLW)

The role of information technology on college and university campuses continues to evolve. The direction the profession is heading and how CAUSE, as the association for the management of information technology in higher education, can help serve the profession and its members is discussed. (Author/MLW)

The planning and implementation of a voice mail system at the University of Maryland at Baltimore is described. A general discussion of voice information processng systems is offered and a preliminary evaluation of the voice mail experiment is provided. (Author/MLW)

Effective support for end users of computers has been an important issue in higher education from the first applications of general purpose mainframe computers through minicomputers, microcomputers, and supercomputers. The development of end user support is reviewed and organizational models are examined. (Author/MLW)

With more and more users in colleges and universities relying on electronic information, the need for a contingency plan in the event of a disaster has become more pressing. Setting objectives, impact analysis, interim processing strategy, working with users, and a two-level approach are discussed. (MLW)

Partnerships are examined using information gathered in interviews with over 20 chief information officers or chief academic computing officers at universities considered leaders in information technology. Issues addressed include why partnerships are formed; four types; how they are formed; the importance of vendor contract; and impact.…

An interview with John F. Rockart focuses on the use of information technology in executive decision support systems, how such systems differ from conventional management information systems, and their application on college campuses. (MSE)

The winner of the 1994 CAUSE Award for Exemplary Leadership and Information Technology Excellence offers his view of information technology, resources, and management. Engineering principles are applied to information technology issues, such as access versus security and client/server versus mainframe systems. College/university information…

Project management (PM) software, used by business to facilitate planning and implementation of complex projects through database building, is discussed. Typical PM tools are reviewed, uses of the technique on campus are examined, availability of microcomputer PM software is noted, and its functional uses and benefits are explored. (Author/MSE)

An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

Integrated Services Digital Network (ISDN) promises to integrate voice, data, text, and video services within the context of existing telephone networks. It is a set of standards, or engineering design specifications, that will permit anyone to attach any innovative device to it as long as it abides by the network's protocols. (MLW)

An overview of responses from a number of higher education associations (ACE, EDUCOM and NASULGC, and Cornell University) to the controversial issues that have arisen from the 1988 Internet "worm" are presented. Preliminary results from a CAUSE survey of higher education institutions are discussed. (Author/MLW)

The emerging national information infrastructure is viewed as a solution to problems facing higher education, rather than as another drain on resources. Creative planning, reassessment of traditional models of campus organization, teaching, and learning, and creation of broad-based partnerships in public and private sectors will be required.…