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Direct linkBlaisdell, Mikael – Campus Technology, 2007
This article talks about service level agreement (SLA). The essential goal of an SLA is to set a manageable foundation of appropriate expectations so that the relationship between parties (whether between product/service provider and a school, or a school and its constituents) will be workable and sustainable. Careful consideration of service…
Descriptors: Information Technology, Educational Technology, Higher Education, Colleges
