In the past, the learning management system (LMS) was a fairly simple program. Its job was to connect an instructor to a student for an individual course. The student could track grades without harassing the faculty member, and the professor could stop worrying about the prospect of losing a student's paper-based assignment. Often, the LMS…

This is the third installment in a four-part series that follows the exploits of Gene, a well-established CIO of a sizable IT organization at a top-100 university. Gene has been working with his team to regain the trust of the campus through Project Rescue, a 30-day turnaround plan focused on demonstrating IT's value. Project Rescue has two…