Describes the implementation of remote public access to the online catalog at the University of Calgary and discusses the technical considerations and difficulties encountered. The resulting cooperative efforts of the library and the university computing center are outlined, and several library service related issues are raised. (CLB)

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)