Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Describes a network for interlibrary loans among public libraries in Ontario which includes microcomputer workstations, online searching of remote databases for verification and locations, and the use of electronic mail. The discussion covers the pilot project, its evaluation, cost effectiveness, extension of the network, and future plans.…