Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Reports the results of a survey that examined the role of small university libraries in Canadian communities. The discussion covers services currently available to communities, areas in which services could be improved or extended, and the benefits to be gained by both the library and the community. (19 references) (Author/CLB)

This survey of the literature reveals user and professional opinions of changes in subject access features available for online public access catalogs. Highlights include expanded access to fields already incorporated into traditional MARC record, access to context of the record, and design of the user interface. Twenty-four references are cited.…