Discusses the learning process and factors which generally determine how much is learned, i.e., content, the librarian's style, the learner's attitude and ability, and the environment. Suggestions are provided for dealing with these factors in planning library instruction. (LLS)

Considers the need for academic libraries to measure the effectiveness of reference services on an ongoing basis, and discusses factors to be considered in the planning, design, implementation, and analysis of various assessment methods. The different evaluation criteria for reference staff, bibliographic instruction, and online services are…

Discusses bibliographic instruction in libraries. Topics include a history of bibliographic instruction; the Internet and electronic searching; librarians' use of technology; defining information needs; locating and accessing information, including classification systems and Boolean searching; evaluating information; using and communication…