A three-year case study of education at "Oakwood Community College," an anonymous urban institution with an open access admissions policy, is described. What is happening to the students at open-access institutions, their learning styles, their objectives, their behavior, and whether these students are serviced or taught is discussed.…

The reading of English placement essays has become the high spots of the semester for faculty at Long Beach City College. A grant to evaluate an English placement test by the Fund for the Improvement of Post-Secondary Education is discussed from the viewpoint of the dean, a faculty member, and a consultant. (MLW)

Implementation of the Total Quality Management approach in the Maricopa County Community College District (Arizona), a large 10-campus system, is described. The program's current early stages are reported noting the serious administrative commitment and thorough training, seen as key factors in potential success. (MSE)