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Direct linkMaloney, Krisellen; Kemp, Jan H. – College & Research Libraries, 2015
There has been longstanding debate about whether the level of complexity of questions received at reference desks and via online chat services requires a librarian's expertise. Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with…
Descriptors: College Libraries, Library Services, Reference Services, Questioning Techniques
Peer reviewedLewis, David W. – College & Research Libraries, 1994
The new roles that reference librarians are being asked to play require that reference librarians should be given clear budgetary and programmatic authority; placed closer to the top of the organization; relieved of nonprofessional tasks; brought out of isolated departments; allowed to plan services and set priorities. (Contains 56 references.)…
Descriptors: Academic Libraries, Administrative Change, Higher Education, Horizontal Organization
