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Price, Elizabeth – College & Research Libraries, 2018
Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…
Descriptors: Information Seeking, Academic Libraries, Social Networks, Reference Services
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Lenkart, Joe; Teper, Thomas H.; Thacker, Mara; Witt, Steven W. – College & Research Libraries, 2015
To evaluate the current state of resource sharing and cooperative collection development, this paper examines the relationship between less commonly taught language collections (LCTL) and ILL services. The study examined multiple years of the University of Illinois at Urbana-Champaign's resource-sharing data. This paper provides a historical…
Descriptors: Research Libraries, Library Services, Library Development, Shared Resources and Services
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Detmering, Robert; Sproles, Claudene – College & Research Libraries, 2012
This study examines the evolving roles and responsibilities of entry-level academic reference positions, as stated in recent job advertisements posted on the American Library Association's JobLIST Web site and other sources. Findings from a content analysis of these advertisements indicate that current entry-level reference positions in academic…
Descriptors: Librarians, Reference Services, Occupational Information, Academic Libraries
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Passonneau, Sarah; Coffey, Dan – College & Research Libraries, 2011
Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…
Descriptors: Synchronous Communication, Online Systems, Reference Services, Grounded Theory