This review of the positive and negative impact of centralization of library collections and services on library staff and quality of services focuses on reference services. The move from decentralized to centralized library services at Louisiana State University is discussed as well as the effect of automation on that configuration. (Author/CLB)

Reviews the traditional academic library services offered to faculty researchers and describes patterns of the academic research process. A more active librarian role in the research process is proposed, to be accomplished through understanding research in the information transfer process and the role of the researcher. (17 references) (CLB)

Discusses references collections in academic libraries and offers guidelines for placing materials in a reference collection that focus on their suitability for true reference functions and the expected frequency of use. Problems with poorly managed collections are discussed, and the importance of selection policies and weeding are emphasized. (37…

Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

Proposes that the concept of the traditional reference desk as the center of reference services in academic libraries is a tradition that should be examined in light of new technologies and changes in the way people find and use information. An alternative or supplementary model is delineated. (Author/CDD)

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)