Descriptor
Source
| College and Research Libraries | 2 |
Publication Type
| Journal Articles | 2 |
| Tests/Questionnaires | 2 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
| Reports - Research | 1 |
| Speeches/Meeting Papers | 1 |
Education Level
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Peer reviewedSmith, Karen F. – College and Research Libraries, 1986
Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…
Descriptors: Academic Libraries, Expert Systems, Government Publications, Higher Education
Peer reviewedMurfin, Marjorie E.; Gugelchuk, Gary M. – College and Research Libraries, 1987
Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)
Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Library Research
