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Sheehy, Eugene P. – College and Research Libraries, 1977
A selection of recent scholarly and general works of interest to reference librarians in academic libraries. (Author/AP)
Descriptors: Academic Libraries, Bibliographies, College Libraries, Libraries
Peer reviewed Peer reviewed
Arthur, Gwen – College and Research Libraries, 1990
Describes a peer coaching program implemented at Temple University's Reference and Information Services Department to provide staff with support in fine-tuning and maintaining certain reference desk skills. The discussion covers the origins of the program, coaching basics, and the applicability of peer coaching to the academic library setting. (12…
Descriptors: Academic Libraries, Higher Education, Library Personnel, Peer Coaching
Peer reviewed Peer reviewed
Regazzi, John J.; Hersberger, Rodney M. – College and Research Libraries, 1978
This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB)
Descriptors: Academic Libraries, Cost Effectiveness, Library Services, Measurement Techniques
Peer reviewed Peer reviewed
Whitlatch, Jo Bell – College and Research Libraries, 1989
Uses empirical data from an obtrusive study of reference performance to explore the content validity of and assumptions about unobtrusive studies. Changes needed to improve unobtrusive studies of reference services are discussed, including the development of test questions representing all types of queries and supplementing the correct fill rate…
Descriptors: Academic Libraries, Content Validity, Higher Education, Library Research
Peer reviewed Peer reviewed
Kleiner, Jane P. – College and Research Libraries, 1987
This review of the positive and negative impact of centralization of library collections and services on library staff and quality of services focuses on reference services. The move from decentralized to centralized library services at Louisiana State University is discussed as well as the effect of automation on that configuration. (Author/CLB)
Descriptors: Academic Libraries, Centralization, Comparative Analysis, Higher Education
Peer reviewed Peer reviewed
Grover, Robert; Hale, Martha L. – College and Research Libraries, 1988
Reviews the traditional academic library services offered to faculty researchers and describes patterns of the academic research process. A more active librarian role in the research process is proposed, to be accomplished through understanding research in the information transfer process and the role of the researcher. (17 references) (CLB)
Descriptors: Academic Libraries, College Faculty, Higher Education, Information Transfer
Peer reviewed Peer reviewed
Crawford, Gregory A. – College and Research Libraries, 1994
Explains conjoint analysis and its use in marketing research and describes an evaluation of reference services in academic libraries that used conjoint analysis to determine user preference regarding the importance of definitiveness of answer, waiting time, service time, number of items found, hours of available service, and cost. (Contains 13…
Descriptors: Academic Libraries, Costs, Evaluation, Higher Education
Peer reviewed Peer reviewed
Murfin, Marjorie E. – College and Research Libraries, 1983
To develop method for determining adequacy of library reference desk staffing, data on reference transactions, person hours, percent of professional hours, and turnstile count for 1979 were obtained from 71 academic libraries and correlated with library performance measures. Formulas for predicting number of reference transactions and 17…
Descriptors: Academic Libraries, Correlation, Higher Education, Library Personnel
Peer reviewed Peer reviewed
Smith, Barbara J. – College and Research Libraries, 1982
Summarizes a study conducted on a group of bibliographic instruction librarians from academic libraries in Pennsylvania to determine their backgrounds, their perceptions regarding the adequacy of their training for bibliographic instruction, and their needs for additional training. Data are summarized in 12 tables and a 9-item reference list is…
Descriptors: Academic Libraries, Educational Background, Librarians, Library Instruction
Peer reviewed Peer reviewed
Rinderknecht, Deborah – College and Research Libraries, 1992
Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)
Descriptors: Academic Libraries, Comparative Analysis, Foreign Countries, Higher Education
Peer reviewed Peer reviewed
Courtois, Martin P.; Goetsch, Lori A. – College and Research Libraries, 1984
Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…
Descriptors: Academic Libraries, Higher Education, Library Personnel, Library Services
Peer reviewed Peer reviewed
Nofsinger, Mary M.; Lee, Angela S. W. – College and Research Libraries, 1994
Explores ways in which senior academic librarians contribute to the long-term educational, professional, collegial, and career development of entry-level reference librarians. Literature on reference training is reviewed; and four roles of senior librarians are described, including teacher, advisor, interpersonal role model, and mentor. (Contains…
Descriptors: Academic Libraries, Career Development, Collegiality, Higher Education
Peer reviewed Peer reviewed
Hopkins, Frances L. – College and Research Libraries, 1982
Links the origin, decline, and renaissance of bibliographic instruction to the increasing specialization and democratization of education and reviews the history of the academic library and the role of the academic librarian in American higher education. The value of concept-oriented bibliographic instruction is stressed. Included are 18…
Descriptors: Academic Libraries, Higher Education, History, Librarians
Peer reviewed Peer reviewed
Nolan, Christopher W. – College and Research Libraries, 1991
Discusses references collections in academic libraries and offers guidelines for placing materials in a reference collection that focus on their suitability for true reference functions and the expected frequency of use. Problems with poorly managed collections are discussed, and the importance of selection policies and weeding are emphasized. (37…
Descriptors: Academic Libraries, Guidelines, Higher Education, Library Collection Development
Peer reviewed Peer reviewed
Hufford, Jon R. – College and Research Libraries, 1991
Discussion of the influence of library catalog use studies on cataloging codes and practices focuses on a study of reference staff members at three Association of Research Libraries academic libraries that was conducted to determine their use of bibliographic record elements. Records in online catalogs and bibliographic utilities are examined, and…
Descriptors: Academic Libraries, Bibliographic Records, Bibliographic Utilities, Cataloging
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