Presents results of two equivalent questionnaires distributed to college faculty and students to determine if faculty expectations of student library use differed from students' perceptions of their actual use; and if expectations and use were affected by college division, student class level, or class level taught. (Author/EJS)

Describes a study conducted at Ohio State University that used data obtained from the interlibrary loan process to determine why some users failed to find existing entries in the online library catalog. User errors as opposed to catalog errors are examined, and implications for bibliographic instruction are suggested. (eight references) (LRW)