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Balay, Robert; Andrew, Christine – College and Research Libraries, 1975
Summarizes a study of the use of reference service at Sterling Memorial Library, the central research library of Yale University. (PF)
Descriptors: Catalogs, College Libraries, Interviews, Library Instruction

Smith, Rita H.; And Others – College and Research Libraries, 1989
Describes a study that sought to identify successful and unsuccessful search patterns for known-item serial literature. The results indicate that multiple factors contribute to an unsuccessful outcome. Information gathered through in-depth interviews is used to suggest further evaluation and development of public access to serials holdings and…
Descriptors: Academic Libraries, Bibliographic Databases, Higher Education, Interviews