ERIC - Search Results

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Academic Libraries	2
Higher Education	2
Library Research	2
Naturalistic Observation	2
Reference Services	2
Tables (Data)	2
Content Validity	1
Evaluation Criteria	1
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College and Research Libraries

Author

Gugelchuk, Gary M.	1
Murfin, Marjorie E.	1
Whitlatch, Jo Bell	1

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Reports - Research	2
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Unobtrusive Studies and the Quality of Academic Library Reference Services.

Peer reviewed

Whitlatch, Jo Bell – College and Research Libraries, 1989

Uses empirical data from an obtrusive study of reference performance to explore the content validity of and assumptions about unobtrusive studies. Changes needed to improve unobtrusive studies of reference services are discussed, including the development of test questions representing all types of queries and supplementing the correct fill rate…

Descriptors: Academic Libraries, Content Validity, Higher Education, Library Research

Development and Testing of a Reference Transaction Assessment Instrument.

Peer reviewed

Murfin, Marjorie E.; Gugelchuk, Gary M. – College and Research Libraries, 1987

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)

Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Library Research