Descriptor
| Academic Libraries | 1 |
| Cost Effectiveness | 1 |
| Library Services | 1 |
| Measurement Techniques | 1 |
| Reference Services | 1 |
| Sampling | 1 |
| Staff Utilization | 1 |
| Systems Analysis | 1 |
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| College and Research Libraries | 1 |
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Peer reviewedRegazzi, John J.; Hersberger, Rodney M. – College and Research Libraries, 1978
This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB)
Descriptors: Academic Libraries, Cost Effectiveness, Library Services, Measurement Techniques
