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Peer reviewedRinderknecht, Deborah – College and Research Libraries, 1992
Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)
Descriptors: Academic Libraries, Comparative Analysis, Foreign Countries, Higher Education
