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Murfin, Marjorie E.	1

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Development and Testing of a Reference Transaction Assessment Instrument.

Peer reviewed

Murfin, Marjorie E.; Gugelchuk, Gary M. – College and Research Libraries, 1987

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)

Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Library Research