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| College and Research Libraries | 4 |
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| Courtois, Martin P. | 1 |
| East, Dennis | 1 |
| Faries, Cindy | 1 |
| Goetsch, Lori A. | 1 |
| Gugelchuk, Gary M. | 1 |
| Murfin, Marjorie E. | 1 |
| Parmer, Coleen | 1 |
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Peer reviewedCourtois, Martin P.; Goetsch, Lori A. – College and Research Libraries, 1984
Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…
Descriptors: Academic Libraries, Higher Education, Library Personnel, Library Services
Peer reviewedFaries, Cindy – College and Research Libraries, 1992
Describes a survey of CD-ROM users at the Pennsylvania State University library that was conducted to determine who the users were, which systems were most popular, how patrons perceived help available to them, and what types of instruction they wanted. Suggestions for improvements in service were also requested. (15 references) (LRW)
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Services
Peer reviewedMurfin, Marjorie E.; Gugelchuk, Gary M. – College and Research Libraries, 1987
Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)
Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Library Research
Peer reviewedParmer, Coleen; East, Dennis – College and Research Libraries, 1993
Discusses previous job satisfaction research and reports a study of job satisfaction among Ohio academic library support staff using Paul E. Spector's Job Satisfaction Survey. The 434 responses indicate general satisfaction, with greater satisfaction among females, among those who work in public services, have less experience, or who work…
Descriptors: Academic Libraries, Females, Higher Education, Job Satisfaction
