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Peer reviewed Peer reviewed
Whitlatch, Jo Bell – College and Research Libraries, 1989
Uses empirical data from an obtrusive study of reference performance to explore the content validity of and assumptions about unobtrusive studies. Changes needed to improve unobtrusive studies of reference services are discussed, including the development of test questions representing all types of queries and supplementing the correct fill rate…
Descriptors: Academic Libraries, Content Validity, Higher Education, Library Research
Peer reviewed Peer reviewed
Balay, Robert; Andrew, Christine – College and Research Libraries, 1975
Summarizes a study of the use of reference service at Sterling Memorial Library, the central research library of Yale University. (PF)
Descriptors: Catalogs, College Libraries, Interviews, Library Instruction
Peer reviewed Peer reviewed
Hufford, Jon R. – College and Research Libraries, 1991
Discussion of the influence of library catalog use studies on cataloging codes and practices focuses on a study of reference staff members at three Association of Research Libraries academic libraries that was conducted to determine their use of bibliographic record elements. Records in online catalogs and bibliographic utilities are examined, and…
Descriptors: Academic Libraries, Bibliographic Records, Bibliographic Utilities, Cataloging
Peer reviewed Peer reviewed
Murfin, Marjorie E.; Gugelchuk, Gary M. – College and Research Libraries, 1987
Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)
Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Library Research