Suggests that fundamental questions with broad policy implications and a perspective that approaches academic library from patron's point of view remain to be asked about library costs, collections and their use, library users, and both the academic setting itself and the people who work within it. Seventeen references are cited. (EJS)

Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…