The Georgia Southern University admissions office implemented Total Quality Management (TQM) principles to control the quality of information management. It is suggested that, although TQM is used best on an institutionwide basis, it can also be useful in improving quality, reducing cost, increasing productivity, and achieving competitiveness on a…

Ohio University's use of computer programing for the need analysis and internal accounting functions in financial aid is described. A substantial improvement of services resulted, with 6,000-10,000 students and the offices of financial aid, bursar, registration, student records, housing, admissions, and controller assisted in the process. Costs…

At Brigham Young University, the admissions office organized its staff in teams and built a computer software system to support the teams. An improved worker sense of responsibility and increased emphasis on human factors resulted in dramatically increased productivity as measured by number of admissions applications processed and completed.…