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More than Sincere Amateurs: Admissions Officers as Nontechnical Experts and the Enhancement of Customer-Based Computer Support in Recruitment.

Peer reviewed

Sanders, Neill F. – College and University, 1989

Admissions professionals can upgrade their computing capabilities in recruitment by using their nonscientific skills and abilities and working with the university's computing center staff. Practical guidelines are provided. (MSE)

Descriptors: Administrator Role, Admissions Officers, Change Strategies, College Administration

Combining "Peopleware" and "Software" in the Admissions Office: A Case Study in Change.

Peer reviewed

Bell, Douglas J; Bracken, Jerald D. – College and University, 1992

At Brigham Young University, the admissions office organized its staff in teams and built a computer software system to support the teams. An improved worker sense of responsibility and increased emphasis on human factors resulted in dramatically increased productivity as measured by number of admissions applications processed and completed.…

Descriptors: Attitude Change, Case Studies, Change Strategies, College Administration