The Georgia Southern University admissions office implemented Total Quality Management (TQM) principles to control the quality of information management. It is suggested that, although TQM is used best on an institutionwide basis, it can also be useful in improving quality, reducing cost, increasing productivity, and achieving competitiveness on a…

The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member.…

The process of designing a microcomputer program to cumulate and record student grades at Brigham Young University is outlined. The development was undertaken by the registrar's office with the input of faculty, including those who had previously designed their own grading software. (MSE)

The University of Kansas record management system using optical disk storage in a network environment and the selection process used to meet existing hardware and budgeting requirements are described. Viability of the technology, document legality, and difficulties encountered during implementation are discussed. (Author/MSE)

Examines the use of instructional management, which incorporates college student records and registration and acknowledges their place as partners with faculty in managing curriculum delivery. Describes the evolution of this approach at Boston College (Massachusetts), including applications in degree auditing, distributed systems, room scheduling,…