Emerging regulations require higher education financial aid staff to handle many tasks. Complying with these regulations and participating in mandated compliance audits are complex processes that require numerous departments to work in concert. This article discusses what steps colleges and universities can take to improve their compliance audits.…

A systems analysis-based process of structured observation is proposed as a means of describing and determining the value of college admissions and records program procedures. The process involves data collection, interviews of the personnel responsible for specific procedures, diagramming the system, and observation. A sample case is presented.…