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Quality Control in the Application Process.
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Wasson, Dale – College and University, 1993
The Georgia Southern University admissions office implemented Total Quality Management (TQM) principles to control the quality of information management. It is suggested that, although TQM is used best on an institutionwide basis, it can also be useful in improving quality, reducing cost, increasing productivity, and achieving competitiveness on a…
Descriptors: Case Studies, College Administration, College Admission, Higher Education