Presents a follow-up study to further assess the extent to which reticent participants subscribe to beliefs outlined in prior research and to further test the ability of the Penn State program to alter those beliefs. Reveals significant pretreatment differences between reticent and comparison group participants on 7 of 16 beliefs. Shows…

Describes an alternative approach to a communication lab or speaking center known as the Speech Center, which serves the entire university community. Notes that the use of the center is based entirely on voluntary participation by faculty and staff. Reviews methods and operating procedures for this alternative program. (SG)

Surveys how communication departments respond to assessment mandates. Finds that most colleges and universities consider developing oral communication abilities a goal of their general education programs, frequently operationalized as a required course. Shows that course evaluations are the main source of information on the effectiveness of…