ERIC Number: EJ1281683
Record Type: Journal
Publication Date: 2021
Pages: 21
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0363-4523
EISSN: N/A
Available Date: N/A
Instructor Accounts and Sincere Amends Following Integrity- and Competence-Based Misbehavior
Vallade, Jessalyn I.
Communication Education, v70 n1 p71-91 2021
The purpose of this study was to investigate instructor messages following perceived misbehavior, as well as students' desired communication. Specifically, this study extends literature on accounts and sincere amends into the college classroom. Student descriptions of actual and desired instructor responses suggest that instructors most often disregard misbehaviors, while students most often desire apologies and/or offers of compensation. Students wanted compensation following competence-based misbehaviors and apologies following integrity-based misbehaviors. Competence-based misbehaviors were viewed as less severe than integrity-based misbehaviors and were more likely to be followed by sincere amends. Students were more likely to enroll in future classes with an instructor who utilized sincere amends messages. Practical implications for instructor communication and teacher training are discussed.
Descriptors: Teacher Behavior, Integrity, Student Attitudes, Teacher Competencies, Teacher Effectiveness, Student Experience, Interpersonal Communication, Responses, Teacher Student Relationship, Incidence, College Students, College Faculty, Course Selection (Students)
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A