ERIC Number: EJ1299011
Record Type: Journal
Publication Date: 2021
Pages: 19
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0363-4523
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Available Date: N/A
Memorable Messages in Times of Uncertainty: Communicative Strategies to Encourage Motivation and Connection
Kaufmann, Renee; Vallade, Jessalyn I.; Frisby, Brandi N.
Communication Education, v70 n3 p288-306 2021
In times of uncertainty, the messages we receive can be long-lasting and influential. This study sought to understand what memorable messages students recalled receiving from their instructors at the start of the COVID-19 pandemic and what kind of impact those messages had on them. Based on open-ended responses, students (N = 297) recalled emotional support messages most frequently, followed by motivational, solidarity/unifying, compliment/praise, and tangible/informational support messages. Students described how these messages influenced them in a variety of ways, including impacts on their motivation and performance, the instructor-student relationship, and their level of confidence and morale. The majority of these messages had the most significant associations with perceptions of the instructor-student relationship. Results highlight the influential role of instructor messages and provide important implications for instructors' future communication practices, whether in times of uncertainty or stability.
Descriptors: Communication Strategies, Student Motivation, Teacher Student Relationship, COVID-19, Pandemics, Social Support Groups, College Students, College Faculty, Computer Mediated Communication, Memory
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
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