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Johnson, Darrin; Sellnow, Timothy – Communication Reports, 1995
Explains that when organizations face crises, their rhetorical response often follows two steps: assessment of causes leading to the crisis, and a search for potential solutions and preventive measures for the future. States that epideictic rhetoric designed to sustain or regain the organization's reputation is effective in both steps. Examines…
Descriptors: Communication Research, Crisis Management, Discourse Analysis, Organizational Communication