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Ryer, Mary Ann; Nebeker, Birte – Community & Junior College Libraries, 1999
Describes the thinking and research involved in implementing an electronic reference service to Raritan Valley Community College's Library Web Page. Discusses implementation of a jargon-free "Ask a Librarian" service with well-defined procedures and a plan for advertising the service. Ideas incorporated in the procedures and plans are…
Descriptors: Academic Libraries, Access to Information, Community Colleges, Computer Uses in Education