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The Compass Rose Effectiveness Model
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Spiers, Cynthia E.; Kiel, Dorothy; Hohenrink, Brad – Community College Journal of Research and Practice, 2008
The effectiveness model focuses the institution on mission achievement through assessment and improvement planning. Eleven mission criteria, measured by key performance indicators, are aligned with the accountability interest of internal and external stakeholders. A Web-based performance assessment application supports the model, documenting the…
Descriptors: Community Colleges, School Effectiveness, Accountability, Systems Approach
Introducing the Human Side of Total Quality Management into Educational Institutions.
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Thor, Linda M. – Community College Journal of Research and Practice, 1994
Drawing from the experiences of Rio Salado Community College (Arizona) in implementing Total Quality Management, discusses common barriers to change (e.g., time, aversion to change, and pitfalls of change); leadership failure as a cause of failure in TQM implementation; and the importance of constancy of purpose, employee empowerment, and…
Descriptors: Accountability, Administrative Principles, Administrator Role, Community Colleges
Strategies for Implementation: The El Camino College Total Quality Management Story.
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Schauerman, Sam; Peachy, Burt – Community College Journal of Research and Practice, 1994
Traces the development of the principles and practices of Total Quality Management (TQM) at El Camino College, in California. Discusses institutional resistance to change and the need for careful implementation analysis and constituent group involvement. Includes a nine-item bibliography of theoretical and descriptive works. (MAB)
Descriptors: Accountability, Administrative Principles, College Administration, Community Colleges
Can Total Quality Management Succeed at Your College--Now? (Does Your College Meet the Essential Prerequisites and Underlying Assumptions of TQM?)
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Hammons, James O. – Community College Journal of Research and Practice, 1994
Defines Total Quality Management (TQM) and describes prerequisites for successful implementation, underlying assumptions, and the cultural barriers hindering implementation. Indicates that TQM's long-term benefits outweigh costs at most colleges. Urges practitioners to rate their schools with respect to the prerequisites and assumptions to…
Descriptors: Accountability, Administrative Principles, College Administration, Community Colleges