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Direct linkSchmitt, Mary Ann; Duggan, Molly H.; Williams, Mitchell R.; McMillan, Judy B. – Community College Journal of Research and Practice, 2015
This multiple case study explored classified staff interactions with students as a strategy for increasing success. Interviews, observations, and focus groups examined interactions from the staff perspective. Findings indicate staff members enhance the educational process by providing a human connection, offering practical strategies for success,…
Descriptors: Student Experience, Interviews, Observation, Focus Groups
