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Evolution of TQM Principles and Practices at Jackson Community College.
Peer reviewed Peer reviewed
LeTarte, Clyde E.; Schwinn, Carole J. – Community College Journal of Research and Practice, 1994
Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)
Descriptors: Administrative Principles, Change Strategies, Community Colleges, Institutional Characteristics
Listening to the Customer: Implementing Quality Function Deployment.
Peer reviewed Peer reviewed
Schauerman, Sam; And Others – Community College Journal of Research and Practice, 1994
Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…
Descriptors: Administrative Principles, College Administration, College Planning, Community Colleges
A Partnership between the Dallas County Community College District and Texas Instruments: Using Total Quality Management to Reinvent Workforce Preparation.
Peer reviewed Peer reviewed
Wenrich, J. William – Community College Journal of Research and Practice, 1994
Describes elements of a partnership between Dallas County Community College District and Texas Instruments that draws on the concepts and processes of Total Quality Management (TQM). Suggests that such partnerships have the net effect of significantly improving and reinventing cooperative efforts to prepare students for the workforce. (MAB)
Descriptors: Administrative Principles, Community Colleges, Cooperative Programs, Management Systems