Little research has been done examining the role of errors in learning computer software. It is argued, though, that understanding the errors that people make while learning new software is important to improving instruction. The purpose of the current study was to (a) develop a meaningful and practical system for classifying computer software…

While different approaches to evaluation will yield different results, depending on the purpose of the evaluation this article describes an evaluation approach that was aimed at investigation of the mental models of users of the programme. The study was driven by questions about the differences in mental models of the instructional designers and…