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Peer reviewedAntonucci, Yvonne Lederer; Wozny, Lucy Anne – Computers in Human Behavior, 1996
Identifies and describes sublevels of novices using a database management package, clustering those whose interaction is effective, partially effective, and totally ineffective. Among assistance documentation, functional tree diagrams (FTDs) were more beneficial to partially effective users than traditional reference material. The results have…
Descriptors: Computer Software, Database Management Systems, Diagrams, Instructional Effectiveness


