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Direct linkEnnis, Lisa A.; Tims, Randy S. – Computers in Libraries, 2012
This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…
Descriptors: Library Materials, Internet, Library Services, Technical Support
Ennis, Lisa A.; Tims, Randy S. – Computers in Libraries, 2010
Back in 2008, the authors were looking for a tool that would replace the library's Outlook folders and much of what the library had stored on shared network drives. So they were mainly looking for something that would hold their documents, allow them to better organize those documents, offer an easy way to search for those documents, and be easy…
Descriptors: Information Technology, Internet, Higher Education, Computer Software
Webb, Paula L.; Nero, Muriel D. – Computers in Libraries, 2009
In today's world of instant everything, everyone has been exposed to some form of Web 2.0 technology, and higher education is not exempt from its long reach. Libraries of all types are incorporating Web 2.0 features to attract users as well as to showcase library services. The Online Public Access Catalog (OPAC) has become more user-friendly with…
Descriptors: Computer Uses in Education, Academic Libraries, Online Catalogs, Library Services
