The last 5 years have heralded a number of important changes to virtual libraries in academic and public settings. Despite this continual effort to improve library catalogs and websites, the fundamentals of these online spaces remain relatively unchanged. Digital collections are within reach of many libraries, yet they remain difficult to…

As a concept, the next-generation catalog (NGC) is not new to librarians, who have been wishing for better OPAC interfaces for their integrated library systems (ILSs). The NGC has been the focus of discussion for more than 5 years now, from the 2006 report of the implementation of Endeca at North Carolina State University, to Marshall Breeding's…

Richmond Public Library (RPL) is a four-branch suburban library with the highest per capita circulation of any comparable library in Canada. While DVDs naturally fit into RPL's emphasis on popular material, circulating them using the standard model proved problematic: Long hold queues built up, DVDs idled on the hold shelves, and the circulation…

Online library services have been mostly available uniquely in English. To serve the diverse communities that uses library services, a growing number of libraries have been investigating the ins and outs of offering virtual reference in languages other than English. Developing this kind of service in languages spoken by various library user groups…

Short on funding and IT staff, a Western Canada library struggled to provide adequate public computing resources. Staff turned to a Linux-based solution that supports up to 10 users from a single computer, and blends Web browsing and productivity applications with session management, Internet filtering, and user authentication. In this article,…