Broadband and bandwidth allocation is an essential technology planning activity that libraries should address on a continual basis. There are five key factors that will impact your network's performance: 1. infrastructure, 2. network load, 3. workstation performance, 4. prioritization of services, and 5. network management. The author thinks it's…

Northern Michigan University (NMU) is a public 4-year undergraduate institution of higher education with an enrollment of approximately 9,500 students. The university's Division of Academic Information Services encompasses both the staff of the library, which includes authors Clumpner and Burgmeier, and the instructional technology areas, where…

New technology appears at a fast pace these days. As individuals people must choose how much technology to allow into their personal worlds. Within organizations, people must collectively decide how to build, sustain, and perhaps jettison new technologies as they consider their long-term value and life span. This requires a collaborative spirit…

What do Google Maps and a library's Online Public Access Catalog (OPAC) have in common? Google Maps provides users with all the information they need for a trip in one place; users can get directions and find out what attractions, hotels, and restaurants are close by. Librarians must find the ultimate OPAC that will provide, in one place, all the…

Traditional libraries are being redefined. They are not only places to access books in print, but are also rich resources for digital assets. As a result, technology training programs need to progress beyond basic "mouse and keyboard" in order to meet the ever-changing needs and demands of the public. As library collections transition to…

The public computing center offers an economical and environmentally friendly model for providing additional public computer access when and where it is needed. Though not intended to be a replacement for a full-service branch, the public computing center does offer a budget-friendly option for quickly expanding high-demand services into the…

Patient activation is a new term for a perennial problem. People know what they need to do for their health: exercise, eat right, and get enough rest--but how are they motivated to actually do these things? This is what patient activation is. From this author's vantage point as a medical librarian, public libraries are well-placed to be part of…

This study reports on the results of interviews conducted in December 2009 and January 2010 to identify innovative service trends in library and information services in the government and corporate arenas. The study was undertaken as part of a Library and Archives Canada (LAC) research project to inform the Government of Canada Assistant Deputy…

Successive waves of technology change what is possible in information services, and to stay relevant, information professionals face two challenges. First, they must be willing to learn all about the new tools as they appear. Second, they must learn--or relearn--the crucial characteristics of users. In this article, the author focuses on the…

Although the availability of free information on the World Wide Web has placed traditional, fee-based proprietary online services on the defensive, most major online business services are now on the Web. Highlights several business information providers: Profound, NewsNet and ProQuest Direct, Dow Jones and Wall Street Journal Interactive Edition,…

This annual compilation is designed as a resource for access to products (hardware and software) and services related to library automation and information storage and retrieval. It is divided into the following sections: products and services by category; products and services by vendor; products and services by brand name; addresses of…

Provides a comprehensive list of all the major vendors offering the Windows NT operating system, the latest in integrated online library systems software. Describes features and capabilities; platforms; and libraries where it is installed. (AEF)

Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…

Reports on the National Federation of Abstracting and Information Services meeting regarding library consortia, their functions, and how vendors and consortia work together in providing information services. Consortia provide vendors with an audience of less funded institutions but make licensing contracts difficult. Discusses issues including…

Describes free-nets as free public access community-based computer systems; explains how libraries and librarians participate in the free-net movement; discusses Canadian free-nets; considers the public library/free-net analogy; and provides a survey of library services on Internet-accessible free-nets and civic networks. (Contains four…