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Morgan, Eric Lease – Computers in Libraries, 1999
Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)
Descriptors: Behavior Patterns, Computer Networks, Library Circulation, Library Planning