Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

Broadband and bandwidth allocation is an essential technology planning activity that libraries should address on a continual basis. There are five key factors that will impact your network's performance: 1. infrastructure, 2. network load, 3. workstation performance, 4. prioritization of services, and 5. network management. The author thinks it's…

In the library context, they depend on sophisticated business applications specifically designed to support their work. This infrastructure consists of such components as integrated library systems, their associated online catalogs or discovery services, and self-check equipment, as well as a Web site and the various online tools and services…

People live in an era of social, enterprise-oriented, and increasingly cloud-based technology; a dramatic shift away from stand-alone isolated silos that previously dominated. Computing systems can flourish today only when built to easily exchange data and services. An application that stands alone may provide practical functionality but may not…

Despite lower attendance than in the past and blustery, cold weather, the American Library Association's Midwinter Meeting in Denver in January offered lots of news from industry vendors and lots of opportunities to discuss important issues and trends. In this report, the author highlights some of the most important product announcements with a…

Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…

Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…

Describes free-nets as free public access community-based computer systems; explains how libraries and librarians participate in the free-net movement; discusses Canadian free-nets; considers the public library/free-net analogy; and provides a survey of library services on Internet-accessible free-nets and civic networks. (Contains four…

The Internet Public Library (IPL), hosted by the University of Michigan School of Information is an operating virtual library that answers reference questions from all over the world. Discussion includes the construct of the IPL Reference Center, how the Reference Center handles questions, and characteristics of e-mail reference service. (AEF)

Describes the Cleveland Free-Net, an information networking project of Case Western Reserve University and the Community Telecomputing Laboratory that provides electronic access to resources such as library catalog and reference services, government information, and health information to Cleveland's citizens. (EA)

Describes steps in renovating information service tools: (1) review why organization exists; (2) refocus direction to keep in step with clients and environment; and (3) redefine client's needs. Old tools (books and journals) can be transformed via technology into new tools (full-text CD-ROM products and online interlibrary loan services). (JMV)

Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…

Edited transcripts of three talks presented at the 1991 Research and Education Networking (R&EN) Conference address municipal information systems, including descriptions of local networks, privacy issues, and future possibilities; networking in Canada, including CA*net, regional networks, and federal activities; and Canadian reactions to…

This special section presents two articles relating to accessing online systems. The first article discusses power availability for portable computers, including batteries and electrical outlets; the second describes two bulletin board systems that provide information about the Internet and its resources for librarians and patrons. (LRW)

Considers what library outreach means in the age of networked information and suggests that outreach should focus more on libraries and librarians as resources for advice on how to search in general, rather than where to find familiar information. Discusses use of the Internet and search engines. (LRW)