Summarizes issues raised at a seminar on electronic libraries that was held at the Massachusetts Institute of Technology. Topics discussed include network development; CD-ROM; technology costs; the relationship between academic computing centers and libraries; development of a national Information Infrastructure (II); digital library systems…

Suggests that one of the best ways to get word-of-mouth marketing of library technology is to provide "usable" products and services. Provides an international standards definition on usability and notes that understanding usability combines an understanding of user needs/wants with an understanding of goals, functions, and limitations…

Librarians providing information services electronically must create useful information systems. This article illustrates that the effectiveness of an information system is characterized by its readability, browsability, searchability, and interactive assistance. Describes the concept of interactive assistance and how it relates to information…