Suggests that one of the best ways to get word-of-mouth marketing of library technology is to provide "usable" products and services. Provides an international standards definition on usability and notes that understanding usability combines an understanding of user needs/wants with an understanding of goals, functions, and limitations…

Dalhousie is a medium-sized university, with about 15,000 FTE students, located in Halifax, Nova Scotia. It is one of Canada's oldest and most prestigious universities, yet, like many other public institutions, it frequently suffers from a lack of adequate funding to fulfill all the conflicting needs of the various faculties and departments. This…