Several years ago, National Public Radio (NPR) librarians began developing a new content management system (CMS). It was intended to offer desktop access for all NPR-produced content, including transcripts, audio, and metadata. Fast-forward to 2011, and their shiny, new database, Artemis, was ready for debut. Their next challenge: to teach a staff…

This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

Academic, government, and corporate librarians organize and leverage internal resources and content through institutional repositories and library catalogs. Getting more value and usage from the content they license is a key goal. However, the ever-growing amount of content and shifting user demands for new materials or features has made the…

Today's library should be part of the online social networks so it can connect with patrons and inform them of new services and opportunities. But this need to utilize new technology must be balanced against shrinking budgets and increased costs. One way libraries can juggle these demands is to spend more time on creating content, using a mix of…

Over the last few years, there has been a wealth of materials written and presented on next-generation library catalogs. These next-generation interfaces strive to turn "standard" integrated library systems (ILSs) into more nimble and robust search platforms that offer more user-friendly 2.0 enhancements for users. Rather than abandoning…

It is hard to imagine operating a library today without the assistance of an integrated library system (ILS). Without help from it, library work would be tedious, labor would be intensive, and patrons would be underserved in almost all respects. Given the importance of these automation systems, it is essential that they work well and deliver…

This article presents the results of a comprehensive survey of integrated library system (ILS) vendors conducted by the author and commissioned by "Computers in Libraries" CIL. The survey was intended to: (1) provide an up-to-date comparison of functionality currently available in ILS products; (2) provide a comparison of support services…

Most people don't realize how easy it is to improve library services with open source databases. Despite the fact that they are distributed free of charge, open source databases are powerful and stable enough for critical applications. With a little knowledge of HTML and some basic technical skills, you can quickly create databases to register…

Exploiting and contextualizing free information is a natural part of library culture. In this column, Gary Roberts, the information systems and reference librarian at Herrick Library, Alfred University in Alfred, NY, describes how to use XML content on a Web site to link to hundreds of free and useful resources. He gives a general overview of the…

This article, the second installment of CIL's (Computers in Libraries) 2005 Helping You Buy series, provides an in-depth look at library selfcheck systems from 10 vendors. The product comparison chart will help you to quickly and easily compare products from competing vendors. All of the information on the product comparison chart came directly…

While preparing to migrate from Innovative Interfaces' text-based serials module to its new Millennium Serials product, the author, a manager of technical services operations in a small academic library, found herself faced with a number of decisions regarding how to store holdings information. Holdings data is information about individual items…

This article explores personalized search technologies showing that various vendors are trying a variety of approaches. Brief descriptions are given of some of beta projects in effort to assist librarians seeking to offer services that meet their patrons' individual needs by exploring how personal search technologies are being used on the Web in…

Suggests that one of the best ways to get word-of-mouth marketing of library technology is to provide "usable" products and services. Provides an international standards definition on usability and notes that understanding usability combines an understanding of user needs/wants with an understanding of goals, functions, and limitations…

In this article, the author, an information technology librarian at Georgian Court University (GCU), recounts how she accomplished technology tuneup at GCU by looking at the existing systems and matching them up with the library needs to find no-cost solutions. The first and biggest tuneup was to the engine, the Sirsi Unicorn integrated library…

Systems migration is a fact of life in the library world for various reasons. One of the more recent challenges spurring integrated library systems (ILS) upgrades comes when patrons find new functionality on other Web sites and then expect to search library sites in the same fashion. The migration process entails the following stages: system…