Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)

Explains how Texas A&M University libraries developed a wireless network, including problems encountered, and describes three wireless services currently being delivered using Personal Digital Assistants (PDAs), tablet PCs, and wireless laptop computers. Topics include costs versus value; data security and access; wireless access points;…

Discusses the planning for wireless technology at the research library of the National Institute of Standards and Technology (NIST). Highlights include computer equipment, including laptops and PDAs; local area networks; equipment loan service; writing a business plan; infrastructure; training programs; and future considerations, including…